Return Policy

I would prefer you be happy with what you purchased from me rather than be stuck with something you do not like and any "bad feelings." Therefore I do my best to photograph and describe all my pieces as accurately as possible — I do not "juice up" photographs, and I do not make pieces appear larger than they are by "over-embellishing enormous images of art over a couch." (In fact, I use room view images sparingly for that reason and give sizes instead.)

If you receive one of my pieces — whether an original or a print — and are not satisfied and would like to return the art, here are my policies for returns, exchanges, and store credit:

1. Order Cancellations & Changes

If you made the order by mistake, or simply changed your mind, please contact me within 24 hours for a no-questions-asked cancellation or change.

2. Returns, Exchanges & Store Credit

When you receive your ordered art and are for some reason not satisfied, please contact me right away describing any issues, concerns, or any damage in shipping (very rare due to the way I package). There may be any number of reasons, and each situation is handled appropriately depending on the issue — but whatever it may be, I always make it right in a way that is fair, appropriate, and as hassle-free as possible:

• Return for a full refund within 30 days (I provide a UPS or FedEx return shipping label)
• Exchange for another piece
• Store credit

I am a 1-person run business (I may get a human assistant at some point), but all communication is always with me personally.

3. Fraud Prevention & Packaging Documentation

I'm not fond of having to mention the following, but I have to. Although it is very rare, it has been brought to my attention that sometimes people purchase items online and then engage in unscrupulous behavior — such as filing false disputes claiming a damaged item, a "not as described" item, or a completely different item than purchased, sometimes with falsified photos, or contacting sellers to coerce partial refunds.

To prevent these situations, I document and photograph/video each piece during packaging before shipment. I will always be able to tell whether an item was intentionally damaged or damaged by a shipping courier. I would rather you return the art for a refund than damage it intentionally.

Since 2005, I have sold and shipped over 3,400 original artworks. In all that time, the total number of pieces damaged during shipping: 3. Yes, only 3 out of over 3,400 — so while technically possible, it is extremely rare. I do not sell factory-made, easily replaceable art, so I package accordingly.

Canvas prints shipped from my print producer are also packaged very carefully. In the rare case of damage during shipping, please contact me with photos and a replacement will be shipped out promptly.

My packaging is not "frustration free" — but there's good reason for that. Please use common sense and do not use a box cutter when opening; open carefully due to the nature of canvases.

Sorry this was a little long, but I prefer to be thorough and clear about various types of potential scenarios, no matter how unlikely. Thank you for reading.

~ Susanna